See Hear Respond is a service provided across England by Barnardo’s and a group of national and local community-based organisations  in response to Covid-19.

The programme has been created specifically to help children and young people in England (from pre-birth up to 18 years of age and those with special educational needs under the age of 25) who are experiencing harm and increased adversity during lockdown by providing support to those who are not being seen by schools or other key agencies.

Working with our partners we aim to reduce the likelihood of harm and ensure other support and protective networks are in place using:

• Online digital support, including advice and information, online counselling and a telephone helpline

• Face to face interventions, such as support for groups at risk outside the home and one to one support 

• Reintegration into education, including assessments and the delivery of support pathways back to education 

We accept referrals for all children and young people under the age of 18 who are not already receiving support from statutory agencies, for example through Child Protection Plans, and especially want to invite referrals for families who are most isolated from support due to COVID-19, including:

• Under 5s with a specific focus on under 2s

• Those with Special Educational Needs and Disabilities and where there are concerns about their welfare e.g. online safety

• Children who maybe at increased risk of abuse, neglect and exploitation inside or outside of the home 

• Black, Asian, Minority Ethnic and Refugee children who experience barriers to accessing services

• Young carers

We want to speak to parents and carers, directly over the phone; to listen to you, understand your situation and make a plan with you about how we can help.  Call 0800 157 7015 to speak to one of our Barnardo’s project workers

We operate between Monday – Friday 9am – 9pm and Saturday and Sunday 10am – 6pm 

If you are concerned that a child is being hurt or abused, contact the Police on 999.

What you should know:

• We only work in England but the NSPCC works throughout the UK

• This service will provide support to children and families who do not have active social worker involvement

• Our phone number is free, you won’t have to pay to contact us or to access the support offered.

• Your phone call will be answered by one of our Barnardo’s project workers who are experienced in working with families from all walks of life. They will not judge you or blame you whatever you are going through. 

• Everyone has the right to be safe. If we become worried about the safety of anyone we will share information with other organisations to ensure they are protected from harm. This is our legal duty. We will always try to work with those at risk to agree a plan together to maximise their safety and welfare. 

• With your agreement we may share your and your family’s information with other organisations who will provide part of this service.

For further information please click on the button below: